Start simple. Keep growing with Wasel.
Ready-to-use skills without code. Custom AI skills and connected tools when your business needs more.
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Uses the knowledge you add
Keeps details for follow-up
Passes the conversation with its context
Where is my order?
Could you share the order number so we can follow up?
Start with a skill. Build your own workflow.
Ready support skills, your own AI instructions, and tools connected to your business.
- Answer from your knowledge, clarify questions, collect contact details and hand off to your team.
- Start without code. Choose the skills your support workflow needs.
Uses the knowledge you add
Keeps details for follow-up
Passes the conversation with its context
Where is my order?
Could you share the order number so we can follow up?
01Turn on ready skills
- Answer from your knowledge, clarify questions, collect contact details and hand off to your team.
- Start without code. Choose the skills your support workflow needs.
Wasel skillsIllustrative exampleAnswer from business knowledgeEnabledUses the knowledge you add
Collect contact detailsEnabledKeeps details for follow-up
Hand off to the teamEnabledPasses the conversation with its context
CustomerWhere is my order?
Could you share the order number so we can follow up?
02Describe your own AI skill
- Describe a task and how Wasel should handle it, such as summarizing a customer request.
- Use information from the conversation. Refine the instructions as your workflow grows.
Wasel skillsIllustrative exampleTaskSummarize a customer requestAI instructionsSummarize the request. Identify the information the team needs for follow-up.
ConversationI need to change my delivery address.
Request summaryAddress change requested. For follow-up: order number and new address.
03Connect a business tool
- Use a configured HTTP tool to look up information during a conversation.
- For example: retrieve a Bosta shipment status using a tracking number.
- Custom connections need the right inputs, permissions and credentials.
Wasel skillsIllustrative exampleCustomerWhere is my order?
Bosta shipment lookup- Tracking number
- Example tracking number
- Tool result
- Shipment is on its way
Reply from WaselYour shipment is on its way. This is the latest status from the shipping service.
More integrations are on the way
We’re planning ready-made integrations with Salla, Shopify and Google tools, so connecting the services you use becomes easier.
These integrations are upcoming, not available as ready-made connections yet. Today, you can use built-in skills, custom AI skills and supported HTTP tools.
SallaComing soon
ShopifyComing soon
GoogleComing soonStart small. Test. Build on it.
- Turn on a built-in skill, or describe a custom AI task.
- Add the instructions or connected tool the task needs.
- Test it with a matching customer question, then refine it.
Connected tools use the permissions and credentials you configure. Secret inputs are stored encrypted and used during execution, not placed in conversation memory. Supported tools and usage limits apply.
See Wasel, in action for how skills fit into a conversation.
Frequently asked questions
A few answers before you get started.
What are Wasel’s built-in skills, and do they need code?
Wasel’s built-in support skills handle answers from business knowledge, clarification, contact capture and team handoff. You can enable the skills your workflow needs without writing code. Add and prepare your knowledge, then test the skills with representative customer questions.
What is the difference between a custom AI skill and a connected HTTP tool?
A custom AI skill gives Wasel instructions for a task using the available inputs, such as summarizing a conversation. A connected HTTP tool retrieves information from a configured service. AI instructions alone do not grant access to an external system; the connection needs its own setup and permissions.
Can I create a custom Bosta shipment-tracking skill?
A Bosta tracking workflow can be configured as a custom connection if a suitable supported tool and authorized service access are available. Wasel can collect the tracking number, retrieve the shipment status through that tool and explain it to the customer. This is a setup example, not a built-in Bosta integration.
Are Salla, Shopify and Google integrations available now?
Ready-made connections for Salla, Shopify and Google tools are planned and are not available yet. Today, Tawasol provides built-in skills, custom AI instructions and supported HTTP tools. Check the available tools before planning a workflow around a particular external service.
How should I test a custom skill before using it with customers?
Define the task, inputs and expected result, then configure the AI instructions or connected tool. Test representative questions and missing-information cases, review the result and refine the skill. Supported tool capabilities, configured permissions and usage limits still apply.
Give every customer a reply like your team’s.
Connect your knowledge and channels on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.
Guided setup · Replies from your knowledge · Your team can take over at any time