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Tawasol AI
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Shared inbox

Every conversation in one place

WhatsApp, Messenger and website chat in one Inbox. Filter by channel, see what needs your team, and step in whenever you want.

Start with TawasolSee how it works
Website chat, WhatsApp and MessengerOpen and DoneSearch by customer or message text
Meta

Verified Meta Tech Provider

Built and verified to help businesses connect with customers across Meta technologies.

Website chat · WhatsApp · Messenger · Instagram

Inbox
Every conversation in one place

How it works

All your conversations in one place, step by step

    • Website chat, WhatsApp and Messenger in one place.
    • Your team can open any full chat.

The Inbox with conversations from several channels.

  1. 01One Inbox

    • Website chat, WhatsApp and Messenger in one place.
    • Your team can open any full chat.
    The Inbox with conversations from several channels.

  2. 02Filter conversations

    • Open, Done and All.
    • Search by customer details, message text or summary.
    Open and Done filters with the Needs attention chip.

  3. 03Mark done

    • Done? Mark it as followed up.
    • Reopen it if it's needed again.
    The Mark done button.

Example

A Messenger message, in the same Inbox

CustomerMessenger

  1. What time does the store open?

  2. Wasel

    We’re open every day from 10 am to 10 pm.

FAQ

What you need to know before you start

What is Tawasol’s shared Inbox, and which channels does it support?

Tawasol’s shared Inbox brings customer conversations from website chat, WhatsApp, Facebook Messenger and Instagram DMs into one workspace. Each conversation shows its channel, so your team can review the history and reply from the same Inbox.

How does my team find conversations that need attention?

Conversations that need team follow-up are marked Needs attention in the Open queue. Your team can review the conversation summary, open the full chat and reply. Open, Done and All queues and channel filters help organize the work.

What can I search for in Tawasol’s Inbox?

Inbox search matches customer details such as name, email and phone number, along with conversation titles, message text and summaries. Use the channel filter to narrow the list to website chat, WhatsApp, Messenger or Instagram.

What happens to Wasel’s AI replies when a team member responds?

When your team takes over and AI is paused in that conversation, Wasel stops automated replies there. New customer messages still arrive in the Inbox. Your team can use Resume AI when it is ready to enable replies to future messages.

Where can my team review customer contact details?

Customer contact details are available in Tawasol’s Customer Directory. The Inbox keeps the conversation history and follow-up context, while the directory helps your team review the contact information collected for the customer.

Start in 3 steps

  1. Add your business info

    Your articles, files or website link.

  2. Add chat to your website

    Customers reach you right from your site.

  3. Connect your channels

    WhatsApp and Messenger when you're ready.

Start with Tawasol

Give every customer a reply like your team’s.

Connect your knowledge and channels on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.

Start with TawasolContact us on WhatsApp

Guided setup · Replies from your knowledge · Your team can take over at any time