Website chat with Wasel, answering like your team
Wasel, Tawasol’s AI support assistant, answers website visitors from your own content, right there in the chat.
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Website chat · WhatsApp · Messenger · Instagram
See a conversation play out
An example from a demo store, "Nesma Home". Replies come from the content the store added, and when the chat needs the team it goes to the Inbox.
- Customer
Does this sofa come in other sizes?
- Wasel
Yes, it comes as a 2-seater (180 cm) and a 3-seater (220 cm).
- Wasel
It comes in several colors. Which one did you have in mind?
- Customer
Grey. Can the team send a quote?
- Wasel
Sure. Leave a number and the team will reach out.
What it does on your website
Answers from your content
Your FAQs, policies and service details become an on-site website AI chatbot. Visitors ask in Arabic or English.
Asks when it's unclear
When a question could mean more than one thing, Wasel asks a short clarifying question first.
Hands off to your team
When a visitor wants a person, a short form appears inside the chat for their phone or WhatsApp number, and the conversation goes to your team.
Make the widget look like your business
Choose the theme color, icon, assistant name and welcome message. Arabic visitors get a right-to-left layout. Install it with a short snippet, or with the WordPress guide.
Every chat in one Inbox
Website chat, WhatsApp and Messenger share one team Inbox, with conversation history and handoff summaries.
Set up in three steps
- Add your business content to Tawasol and sync it.
- Customize the widget and copy the installation snippet.
- Add it to your site, ask a test question and check it in your Inbox.
See Install the widget on your website for the full steps.
Frequently asked questions
A few answers before you get started.
How do I install Tawasol’s AI chat widget on my website?
Add and prepare your business knowledge in Tawasol, customize the Website Widget, then copy its installation snippet into your website. Send a test message and check it in the Inbox. Follow the widget installation guide for the full steps.
Where does Wasel get answers for website visitors?
Wasel uses the business content you add to Tawasol, such as FAQs, services and policies. The widget does not automatically know every product or order in your business. Add relevant knowledge or configure a supported connected tool for information that needs a lookup.
Can I customize the widget to match my website?
Tawasol’s Website Widget settings let you choose the accent color, launcher icon, display name and welcome messages. Review the preview before installing it, so visitors see a chat experience that fits your business.
Does Tawasol’s website widget support Arabic and right-to-left layouts?
Website visitors can chat with Wasel in Arabic or English. The Arabic widget uses a right-to-left layout, and Wasel normally replies in the customer’s language using the business knowledge you provide.
Can a website visitor ask for a person and leave contact details?
A visitor can request your team from the website chat. Wasel can collect contact details in the conversation, including through an in-chat form when appropriate, and mark the chat for team follow-up in Tawasol’s Inbox. Your team reviews the request and continues the follow-up.
Start with ready skills. Grow with Wasel.
Start with built-in support skills without code, then add custom AI skills or connect Wasel to the tools your business uses.
Give every customer a reply like your team’s.
Connect your knowledge and channels on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.
Guided setup · Replies from your knowledge · Your team can take over at any time