Wasel’s Messenger replies sound like your team
Wasel, Tawasol’s AI support assistant, answers Messenger questions from your business content, with a clear path to your team when needed.
Verified Meta Tech Provider
Built and verified to help businesses connect with customers across Meta technologies.
Website chat · WhatsApp · Messenger · Instagram
Built for how your team already works
Answers from your content
Your team steps in anytime
One Inbox
See a conversation play out
An example from a demo store, "Nesma Home". Replies come from the content the store added, and when the chat needs the team it goes to the Inbox.
- Customer
Can I get a quote for 3 pieces?
- Wasel
Sure! What phone number should the team send the quote to?
What it does on Messenger
Answers from your content
Messenger auto reply for business that uses your own content: prices, services, delivery rules and FAQs, in Arabic or English.
Asks when it's unclear
When a question could mean more than one thing, Wasel asks a short question before it answers.
Hands off to your team
When a customer wants a person, Wasel can ask for a way to reach them and passes the chat to your team.
Connect your Facebook Page
Tawasol connects to messages sent to a Facebook Page you manage, not to a personal Messenger account. You grant the Meta permissions during setup.
Illustrative connection walkthrough
Prepare your Facebook Page
Use a Facebook account with full access to the Page and allow the requested messaging permissions.
This connects a Facebook Page’s messages. Your personal Messenger account stays separate.
Page access
Messaging permissions
Every chat in one Inbox
Website chat, WhatsApp and Messenger share one team Inbox, with conversation history and handoff summaries.
Set up in three steps
- Add your business content to Tawasol and sync it.
- Connect a Facebook Page you manage and grant the requested Meta permissions.
- Send your Page a test message and check it in your Inbox.
Frequently asked questions
A few answers before you get started.
Does Tawasol connect to a personal Messenger account or a Facebook Page?
Tawasol connects to customer messages sent to a Facebook Page you manage. It does not connect to a personal Messenger inbox. Use a Facebook account with full Page access and grant the messaging permissions requested during Meta setup.
How do I connect my Facebook Page to Wasel?
Prepare your business knowledge in Tawasol, open the Messenger connection setup, authorize through Meta and choose your Page. Send a text message to the Page from a separate Facebook account, then check the new conversation in Tawasol’s Inbox.
Why is my Facebook Page missing from the connection list?
Check that the Facebook account used for setup has full access to the Page and that the requested Meta permissions were granted. If Page selection has expired, start the connection again. Tawasol can only offer Pages returned by Meta for the authorized account.
What does Wasel use to answer Facebook Messenger customers?
Wasel answers from the knowledge you add to Tawasol, including service details, prices, policies and FAQs. It supports Arabic and English. A connected Page alone does not supply all your business information; prepare the knowledge and test relevant customer questions.
Can my team take over a Messenger conversation?
Wasel can mark a Messenger conversation for team follow-up in Tawasol’s Inbox with its history and summary. When your team replies and AI is paused, Wasel stops automated replies in that conversation. The customer continues messaging the same Facebook Page.
Start with ready skills. Grow with Wasel.
Start with built-in support skills without code, then add custom AI skills or connect Wasel to the tools your business uses.
Give every customer a reply like your team’s.
Connect your knowledge and channels on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.
Guided setup · Replies from your knowledge · Your team can take over at any time