Pricing in EGP

Pay as you grow.

Smart support, with spending you can follow in Egyptian pounds. Add credits when you need them.

No credit card required
No payment commitment
Credits never expire

Start with Tawasol

InstaPay accepted

Your budget1 credit = 1 EGP

1,000EGP

Move the slider to explore your budget

Estimated AI replies

≈ 3,000

An estimate, not a fixed message bundle.

Planning estimate: 1,000 EGP ≈ 3,000 AI replies.

Messages do not all have one fixed charge. Actual deductions depend on AI usage. Conversation length, tools and knowledge preparation affect how far your balance goes.

Different requests. Different AI work.

A greeting, a knowledge answer and a lead follow-up do not have one fixed message charge. Tawasol deducts EGP credits for the AI usage actually recorded along the way.

- Once classified, a standalone greeting can use a prepared reply without another reply-generation call. Any AI work used to understand it is still metered.
- Understanding the question, looking up relevant knowledge and generating an answer can involve additional AI work.
- Collecting details and preparing follow-up can involve AI processing when needed. There is no fixed charge just because the message is labelled a lead.

WaselIllustrative workflow

Customer message

Hello

Understand the message

Prepared reply

Wasel

Hello! How can we help?

WaselIllustrative workflow

Customer message

What do you need for a return request?

Understand the question

Find relevant knowledge

Prepare the answer

Example knowledge: return requests need an order number.

Wasel

Share your order number so the team can review your request.

01A simple greeting
- Once classified, a standalone greeting can use a prepared reply without another reply-generation call. Any AI work used to understand it is still metered.
WaselIllustrative workflow
Customer message
Hello
Understand the message
Prepared reply
Wasel
Hello! How can we help?
Recorded AI work
Deducted from your EGP balance
EGP
02An answer from your knowledge
- Understanding the question, looking up relevant knowledge and generating an answer can involve additional AI work.
WaselIllustrative workflow
Customer message
What do you need for a return request?
Understand the question
Find relevant knowledge
Prepare the answer
Example knowledge: return requests need an order number.
Wasel
Share your order number so the team can review your request.
Recorded AI work
Deducted from your EGP balance
EGP
03A follow-up for your team
- Collecting details and preparing follow-up can involve AI processing when needed. There is no fixed charge just because the message is labelled a lead.
WaselIllustrative workflow
Customer message
Can someone call me?
Understand the request
Ask for contact details
Prepare team follow-up
Wasel
What phone or WhatsApp number can the team reach you on?
Contact numberCollected when follow-up needs it
Recorded AI work
Deducted from your EGP balance
EGP

These examples explain processing, not fixed price tiers. Actual cost also depends on context, the model, tools and retries. A greeting is not guaranteed to be free or always cheaper.

Two ways to measure usage.

A message allowance counts replies. Tawasol measures the AI work behind them.

Two ways to measure usage.
Billing approach	Fixed message allowance	Tawasol
How it works	Replies use an included message allowance.	AI work is recorded and deducted from your EGP balance.
What affects the cost	The plan defines the allowance and its rules for counting messages.	Context, knowledge retrieval, tools and retries can affect the actual deduction.
Renewal and unused balance	With an active recurring subscription, the package fee is due each billing cycle—even if you have unused messages.	Top up when needed, with no recurring payment commitment. Unused credit never expires.

An illustration of billing approaches, not a comparison with a specific service. The calculator is an estimate, not a fixed price per reply.

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Questions about pricing

Is one credit the price of one message?

No. One Tawasol credit equals 1 EGP, not one message. AI work is charged according to recorded usage. A customer message can require more than one AI action, so reply costs vary with context, knowledge lookup, tools and retries. Knowledge preparation also uses credits. Review actual deductions in the Credits page.

How is the reply estimate calculated?

The calculator uses a planning assumption of approximately 3,000 AI-generated replies per 1,000 EGP. Move the budget slider from 100 to 2,000 EGP to scale that estimate. It is not a fixed reply allowance or a guaranteed price per reply. An AI reply means one generated response, not all customer and team messages.

Do my Tawasol credits expire?

No. Tawasol credits do not expire. Unused balance stays in your workspace for future metered AI work; it is not a monthly message bundle that resets.

Can I pay with InstaPay without a credit card?

Yes. Tawasol currently accepts InstaPay. Contact the team for payment instructions and confirmation of the credits added to your workspace. This is a manual process, not an automated payment gateway.

What happens when my available balance is too low?

New metered AI work cannot start without sufficient available credits, which can affect automated replies and knowledge preparation. Customer messages still arrive in the Inbox, and your team can continue replying manually. Add sufficient balance before expecting AI processing to continue.