Wasel鈥檚 Instagram replies sound like your team
Wasel, Tawasol鈥檚 AI support assistant, answers Instagram messages from your business content, with a clear path to your team when needed.
Verified Meta Tech Provider
Built and verified to help businesses connect with customers across Meta technologies.
Website chat 路 WhatsApp 路 Messenger 路 Instagram
Illustrative conversation
What do you need for a return request?
Wasel
Share your order number so the team can review your request.
Example knowledge: reviewing a return request requires an order number.
An example grounded in business knowledge, with no real customer data.
Built for how your team already works
Answers from your content
Your team steps in anytime
One Inbox
See a conversation play out
An example from a demo store, "Nesma Home". Replies come from the content the store added, and when the chat needs the team it goes to the Inbox.
- Customer
What information do you need for a return request?
- Wasel
Please send the order number so the team can review your request.
- Customer
Can someone from the team help me?
- Wasel
Of course. I'll pass this conversation to the team.
What it does on Instagram
Answers from your content
Wasel answers text questions from the knowledge you add to Tawasol, in Arabic or English.
Asks when it鈥檚 unclear
If a question needs more detail, Wasel can ask a short follow-up question.
Hands off to your team
Conversations reach Tawasol Inbox, where your team can review the history and follow up. When a teammate replies from Inbox, AI replies pause in that conversation.
Connect your professional Instagram account
Use an eligible Instagram Business or Creator account. The workspace owner signs in with the Instagram account being connected and grants the requested messaging access. This setup uses Instagram authorization; it is not the Facebook Page selection flow used for Messenger.
Account eligibility, permissions and messaging availability depend on Meta.
Illustrative connection walkthrough
Use your professional account
Prepare an eligible Instagram Business or Creator account.
Use an eligible professional account and grant the requested messaging permissions.
Business or Creator account
Messaging permissions
Every chat in one Inbox
Website chat, WhatsApp, Messenger and Instagram share one team Inbox, with conversation history and handoff summaries.
Set up in three steps
- Prepare your Business or Creator account and your business knowledge in Tawasol.
- As workspace owner, open Instagram setup, sign in and grant messaging access.
- Send a text DM from another account, then check the conversation and reply in Inbox.
Frequently asked questions
A few answers before you get started.
Which Instagram accounts can connect to Tawasol?
Use an eligible Instagram professional account: Business or Creator. A personal Instagram account is not the supported setup. Sign in with the professional account you want Tawasol to receive messages for and grant the requested messaging access.
How do I connect Instagram to Wasel?
The workspace owner opens Instagram under Integrations, authorizes the professional account through Instagram and allows messaging access. Prepare and sync your knowledge, then send a text DM from another account and review the conversation in Inbox.
What can Wasel answer in Instagram DMs?
Wasel uses your added business knowledge to answer text questions in Arabic or English with automated replies. This page describes customer DMs, not automatic replies to public comments or bulk outreach. Replies are subject to Instagram messaging eligibility and the available messaging window.
Can my team take over an Instagram conversation?
Your team can review Instagram conversations and reply from Tawasol Inbox within the permitted messaging window. A staff reply from Inbox pauses AI replies in that conversation. Customers continue messaging the connected Instagram account.
Start with ready skills. Grow with Wasel.
Start with built-in support skills without code, then add custom AI skills or connect Wasel to the tools your business uses.
Give every customer a reply like your team鈥檚.
Connect your knowledge and channels on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.
Guided setup 路 Replies from your knowledge 路 Your team can take over at any time