E-commerce support
Reply to questions about shipping, delivery, returns, payments, and the product information you provide.
AI support built for Egyptian businesses
Wasel answers from your business knowledge.
Wasel is Tawasol’s AI support assistant. It answers from your business knowledge across website chat, WhatsApp, and Messenger, and hands the full conversation to your team when needed.
Replies from your knowledgeReplies in your customer’s languageHuman review when it matters
Verified Meta Tech Provider
Built and verified to help businesses connect with customers across Meta technologies.
Website chat · WhatsApp · Messenger · Instagram
Tawasol Inbox
Customer
How can I request a return?
A customer asks
One conversation, with the context kept together.
Illustrative conversationCustomer message received
How it works
From your business details to a ready reply, step by step
Add what your team knows, connect your channels, and let Wasel reply automatically when the answer is covered. Your team steps in when needed.
- A question arrives from the website widget, WhatsApp, or Messenger.
01Customer sends a message
- A question arrives from the website widget, WhatsApp, or Messenger.
02Conversation is saved
- The inbox keeps message history, channel, customer details, and current state together.
03Wasel checks the question
- It finds the relevant knowledge, asks for missing details, or prepares the conversation for handoff.
04AI replies automatically
- When your approved knowledge covers the question, Wasel sends the reply in the customer’s language.
05Your team steps in when needed
- The team receives a conversation summary, the handoff reason, and any contact details already collected, and can take over at any time.
What we have
Everything your support team needs in one place
Connect website chat, WhatsApp, and Messenger, reply from your business knowledge, and keep every conversation visible to your team.
Knowledge base
Add how you work plus policies, products, and FAQs so replies stay grounded.
Shared inbox
Website chat, WhatsApp, Messenger and Instagram, with every conversation in one place.
Human handoff
It replies when knowledge covers it, asks when details are missing, and hands over with full context.
Suitable for your brand
Choose the widget colour, icon, name, welcome message, and home-screen actions to fit your website.
Simple website installation
Copy one small snippet into your website, then manage the widget experience from your Tawasol workspace.
Built for the questions your team answers every day
Clinics and bookings
Answer common questions about appointments, timings, services, and follow-up steps without losing team control.
Real estate and inquiries
Reply to project, unit, location, and viewing questions while keeping your team in the approval loop.
Education and admissions
Support students and parents with answers about fees, schedules, enrollment, and onboarding documents.
A useful next step, not a dead end
Full conversation context, preserved through support team follow-up.
Tawasol keeps the conversation summary, contact details, and handoff reason together so your team can continue from the last useful moment without asking the customer to start again.
Sara · WhatsApp
Shared Inbox · WhatsApp
We need a plan for a five-person team. Can someone help me choose?
Conversation summary
Team setup question. Contact details collected on WhatsApp. Human follow-up requested.
- Available in the customer profile
- Work state
- Human follow-up
Saved in the shared Inbox
Prices in Egyptian pounds (EGP)
Pay as you grow.
Smart support, with spending you can follow in Egyptian pounds. Add credits when you need them.
- No card needed for Tawasol credits
- No payment commitment
- Purchased credits never expire
Top up your balance with InstaPay
1 credit = 1 EGP
1,000EGP
Move the slider to explore your budget
Estimated AI replies
An estimate, not a fixed message bundle.
Planning estimate: 1,000 EGP ≈ 3,000 AI replies.
Messages do not all have one fixed charge. Actual deductions depend on AI usage. Conversation length, tools and knowledge preparation affect how far your balance goes.
FAQ
What you need to know before you start
See what Tawasol supports today, how your team stays in control, and what setup looks like.
What is Tawasol, and who is Wasel?
Tawasol is a customer support platform for Arabic-first businesses. Wasel is its AI support assistant: it uses your business knowledge, asks for clarification when needed and passes conversations to your team. Tawasol keeps the conversations and follow-up context in a shared Inbox.
Which customer support channels can I connect to Tawasol?
Tawasol supports website chat, WhatsApp, Facebook Messenger and Instagram DMs. Website chat uses an installation snippet. WhatsApp and Messenger use Meta connection setup; Instagram connects through Instagram authorization using an eligible Business or Creator account.
Where does Wasel get answers, and can it reply in Arabic and English?
Wasel uses the articles, supported files and website pages you add and prepare in Tawasol’s Knowledge Center. It supports Arabic and English and normally follows the customer’s language. If information is missing, it can explain the gap and offer team follow-up. Live order or shipment data needs a suitable configured tool.
Can I keep using the WhatsApp Business app with Tawasol?
You can keep the same number in the WhatsApp Business app where Meta supports coexistence for your account and number. Eligibility and available connection options are determined during Meta setup. Older app conversations are not imported into Tawasol; send a new test message after connecting.
Can my team take over from Wasel and resume AI replies later?
Your team can review a conversation and reply from Tawasol’s Inbox. When AI is paused after team takeover, Wasel stops automated replies in that conversation while customer messages still arrive. Resume AI enables replies to future messages when your team is ready.
How do I start using Tawasol for customer support?
Create an account and workspace, add accurate business knowledge and prepare it for AI, then configure website chat or an available Meta channel connection. Send a test question, review the conversation in the Inbox and check team handoff before using the setup with customers. You can start with one channel and add others later.
Start with Tawasol
Give every customer a faster first reply.
Add your business knowledge and connect website chat, WhatsApp, Messenger and Instagram on Tawasol. Wasel answers from what you approve, while your team stays close to every follow-up.
Guided setup · Replies from your knowledge · Your team can take over at any time