Answer, ask, or hand off
It replies when knowledge covers it, asks when details are missing, and hands over with full context.
Support teammate built for Egyptian businesses
A support teammate that answers from your business in seconds.
Tawasol turns your business knowledge into useful replies across website chat, WhatsApp, and Messenger, then hands the full conversation to your team when a human is needed.
Replies from your knowledgeReplies in your customer’s languageHuman review when it matters
Website chat · WhatsApp · Messenger
Verified Meta Tech Provider
Built and verified to help businesses connect with customers across Meta technologies.
Shared inbox
Website widget
Open
Hi, do you ship outside Cairo and how long does delivery take?
EditReview & send
Verified Meta Tech ProviderBuilt for Egyptian support teams1,000+conversations
What your support teammate does
Five things that keep replies clear and under control
Real support moves, not a flashy "AI skills" list.
One shared inbox
Website chat, WhatsApp, and Messenger, with every conversation in one place.
Teach it your business
Add how you work plus policies, products, and FAQs so replies stay grounded.
Control always stays with you
Pause auto-reply or take over any conversation anytime. Your team makes the final call.
Customers never wait around
Fast, precise replies that follow the conversation and answer in the customer’s language.
From real support work
1,000+
conversations handled
3
channels, one workflow
Instant
replies that follow context
Your business details stay in your workspace
Policies and knowledge stay in your account and are not used outside your workspace for training or sharing.
What we have
Everything your support team needs in one place
Connect website chat, WhatsApp, and Messenger, reply from your business knowledge, and keep every conversation visible to your team.
Suitable for your brand
Choose the widget colour, icon, name, welcome message, and home-screen actions to fit your website.
Simple website installation
Copy one small snippet into your website, then manage the widget experience from your Tawasol workspace.
No technical experience needed
Add your business information and control replies through clear steps, without coding or complicated setup.
Ready for your team quickly
From adding information to connecting channels, every step is simple and clear for your team.
Everyday scenarios
Built for the questions your team answers every day
Tawasol helps most when questions repeat, conversations are busy, and a human decision still matters.
E-commerce support
Reply to questions about shipping, delivery, returns, payments, and the product information you provide.
Clinics and bookings
Answer common questions about appointments, timings, services, and follow-up steps without losing team control.
Real estate and inquiries
Reply to project, unit, location, and viewing questions while keeping your team in the approval loop.
Education and admissions
Support students and parents with answers about fees, schedules, enrollment, and onboarding documents.
How it works
From your business knowledge to automatic replies in four steps
Add what your team knows, connect your channels, and let Tawasol reply automatically when the answer is covered. Your team steps in when needed.
One clear workflow
Every message follows the same clear path
Website chat, WhatsApp, and Messenger all reach the same Inbox. Tawasol replies automatically from your knowledge and brings in your team when a person is needed.
A useful next step, not a dead end
From chat to follow-up without losing context.
Tawasol keeps the conversation summary, contact details, and handoff reason together so your team can continue from the last useful moment without asking the customer to start again.
The conversation stays attached
Channel, history, and customer context arrive together in the shared Inbox.
Contact details stay ready
Details collected during the chat remain visible for the teammate who follows up.
The next action is clear
Your team sees why the chat was handed over and what needs to happen next.
Sara · WhatsApp
Shared Inbox · WhatsApp
We need a plan for a five-person team. Can someone help me choose?
Conversation summary
Team setup question. Contact details collected on WhatsApp. Human follow-up requested.
- Available in the customer profile
- Work state
- Human follow-up
Saved in the shared Inbox
The real difference
Natural conversations instead of menus and dead ends
Traditional chatbots make customers work through fixed choices. Tawasol replies from your business knowledge, asks for missing details, and hands the conversation to your team with its context intact.
Where support usually breaks
How Tawasol fixes it
Rigid menus create dead ends
Natural replies from the real question
Generic answers miss your business
Replies start from knowledge you approve
Handoffs make customers repeat themselves
Team gets the full thread and reason
Gaps leave people hanging
Ask, hand off, and flag the gap for follow-up
Results from real conversations
1,000+ conversations, most answered from your knowledge
1,000+
Conversations handled
Tawasol handled more than 1,000 customer conversations.
Most
Answered automatically
Repetitive questions were answered using approved business knowledge.
Qualified leads
Sales opportunities identified
Interested customers shared their contact details for sales follow-up.
Enrollments
Human follow-up completed the journey
The sales team contacted interested customers and completed course registrations.
One number tells the story: 1,000+ conversations handled. Repetitive questions were answered from business knowledge, and qualified follow-ups were handed to the team with full context.
FAQ
What you need to know before you start
See what Tawasol supports today, how your team stays in control, and what setup looks like.
Which channels does Tawasol support today?
Tawasol currently supports the website widget, WhatsApp, and Messenger. WhatsApp setup uses Meta Embedded Signup, including create/select account flows and WhatsApp Business App coexistence where Meta supports it.
Can we keep using the WhatsApp Business App?
Where Meta supports coexistence for your account, Tawasol can connect WhatsApp while the business keeps using the WhatsApp Business App. The setup flow will show the available Meta options for your number.
Which languages can Tawasol reply in?
Tawasol detects the customer’s language and replies using your business information, policies, and FAQs. It also handles Arabic-English conversations naturally.
What happens if the AI does not know the answer?
Tawasol can ask a clarifying question when context is missing, or escalate the conversation for human follow-up and flag the support gap for later review.
When do humans review or take over?
Human handoff is part of the workflow. Your team can review drafts in Inbox, step in when a case is uncertain, or take over when the customer explicitly asks for a person.
Start with Tawasol
Give every customer a faster first reply.
Connect your knowledge and channels. Tawasol answers from what you approve, while your team stays close to every follow-up.
Guided setup · Replies from your knowledge · Your team can take over at any time