Set up your workspace
Set up your business, choose a knowledge source and meet your assistant.
Wasel’s voice · English subtitles Open the video directly
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Written walkthrough
Follow the video, then use the written steps below while you work in your dashboard.
The walkthrough uses a demo workspace and synthetic customer details. Channel availability depends on your account and provider configuration.
Business details
In this lesson, we will set up a Tawasol workspace using a fictional NileCart store. First, enter your business name. Add your website if you have one. Additional business details are optional.
Choose a knowledge source
Next, choose where the assistant will learn from. Use a public website that contains your business information, or skip this step to add files or text in Knowledge Center after setup.
Set up the assistant
Now configure the assistant. Choose a name and a suitable tone. Here we use Wasel with a friendly tone. Automatic detection follows the customer’s language; the default language is used when the language is unclear.
Review and save
Review the summary before saving. Use Edit to revisit a section. Confirm the business name, knowledge choice, and assistant settings, then save and continue. We will cover customer channel connections in a separate lesson.
Use Overview
This is Overview after knowledge preparation, assistant testing, and Widget installation. Review conversations, knowledge status, channels, and balance. Each section links to its details. Use it as your starting point for daily support work.