Connect Easy Orders and sync product knowledge

Bring your Easy Orders catalog into Tawasol so the AI assistant can answer product discovery questions using prepared knowledge. Follow Wasel’s Egyptian Arabic narration with English subtitles, or use the written steps below.

The tutorial combines a recorded dashboard workflow with explanatory cards and original opening visuals. The recording ends while products are loading; the later review and recovery steps are instructions, not a demonstration of a completed sync. Browser chrome and account details are cropped out.

Before you connect

• Use an approved Tawasol account with a verified email, and select the correct workspace.
• You must be the workspace owner to connect, reconnect, sync or disconnect. Team members can view status.
• Have access to the Easy Orders store you want to authorize. One store connects to each workspace.
• If Tawasol says the integration is unavailable, contact your Tawasol administrator. Store access alone cannot enable an installation that has not been configured.

Open Integrations

Open Integrations, beside Skills in the dashboard sidebar. Choose Easy Orders, then Connect Easy Orders. This is a store integration; customer messaging channels remain under Channels.

If you have several workspaces, check the workspace name before connecting. Knowledge belongs to the selected workspace.

Authorize the correct store

Complete the Easy Orders sign-in and installation flow if prompted. Check the store and requested permissions before approving. Tawasol requests read-only products access (products:read) to prepare knowledge; it cannot create, edit or delete your products.

Return to Tawasol after authorization. The page checks the connection automatically. Connected confirms the saved connection; it does not confirm a successful product import. Product access is checked during sync.

Do not paste your store password or API key into a conversation or knowledge source. The connection flow handles the integration credentials.

Start a manual sync

Choose Sync now to import your catalog. Connecting does not automatically fetch products, and there is no scheduled automatic refresh. Request another sync whenever descriptions or product images change and you want updated knowledge.

The page first shows Sync queued, then Syncing catalog / Fetching products and reading images. Sync continues in the background if you leave the page. Return here or use Refresh status to check progress. An animated loading bar during fetching is not a percentage of completed products.

What enters the knowledge base

Tawasol imports product descriptions and eligible text from supported product images. Image text is checked before publication and retains a reference to its source image. Examples include suitable usage or care instructions, package contents and printed dimensions or specifications.

Not every image or visible phrase is imported. Tawasol does not infer materials, benefits or specifications from appearance. Image claims about medical effectiveness, promotional claims, testimonials, prices and stock are excluded. Image text remains seller-provided information; validation checks source grounding, not independent certification of the seller’s claims.

This integration supports product discovery. It does not check live prices or stock, track orders, create orders, take payments or install the Website Widget on your store. Add delivery, returns and other business policies as separate knowledge sources.

Wait for searchable knowledge

Compare Synced products with Searchable KB products. Catalog fetching and knowledge preparation are separate stages. A successful fetch time or a connected badge does not mean every product is ready for AI replies.

Products support AI replies only after they become searchable. If the searchable count is lower, preparation may still be running or a source may need attention. Open Manage knowledge to inspect individual sources. Do not assume an empty catalog or a successful connection proves readiness.

Review the catalog and test an answer

1. Open Manage knowledge and review catalog sources and their preparation status.
2. Catalog descriptions are managed in Easy Orders. Edit the product there, then return to the integration and choose Sync now.
3. Once knowledge is searchable, open Ask your assistant and ask a factual question about a product description, such as its documented dimensions or care instructions.
4. Review the answer and available source evidence. Test in your customer’s language and check that the answer does not invent a current price, stock level or policy.
5. Add or correct missing information at its source and sync again. Keep policies in their own sources.

A private test checks the knowledge answer. It does not prove delivery through WhatsApp, Messenger, Instagram or your Website Widget; test a connected channel separately before relying on it with customers.

Troubleshooting

• Connect or Sync now is unavailable: check you are the owner and your email is verified. If the integration itself is unavailable, ask your Tawasol administrator to check configuration.
• Awaiting Easy Orders authorization: finish authorization for the correct store, then return to Tawasol. If you cancelled or access changed, start the connection again.
• Status could not be loaded: displayed details may be outdated. Choose Retry or Refresh status before acting on them.
• The last sync did not finish: your store can still be connected. Try Sync now again. Reconnect only if store access has changed. A failed catalog refresh preserves the previous catalog; inspect source readiness separately.
• Products fetched but not searchable: open Manage knowledge, inspect processing or failed sources and use the source retry action where available. A completed fetch is not completed knowledge preparation.
• Updated descriptions are missing: change them in Easy Orders, request another manual sync and wait for searchable knowledge.
• An expected image fact is missing: check whether the fact is present in the product description. Unsupported images or rejected text may not enter knowledge. Correct factual descriptions in Easy Orders and sync again; do not rely on every image being read.

If the issue persists, share the visible status, time and affected source with Tawasol support. Keep passwords and API keys private.

Reconnect or disconnect

Use Reconnect Easy Orders when store access has changed, then request a sync and verify knowledge readiness.

Choose Disconnect Easy Orders and read the confirmation before continuing. Disconnect stops future syncs, removes the integration credentials and archives catalog knowledge so those products stop supporting AI replies. It does not delete products from your Easy Orders store. It does not remove unrelated knowledge sources.

To use the catalog again, reconnect and request a new sync. Wait until the imported products become searchable; reconnecting alone does not restore catalog readiness.

Related guides

Continue with knowledge and private testing or connect your customer channels.